Customer Reviews

4.8 Over 4111 Reviews

National Floors Direct made the whole process for flooring replacement easy and stress free. All the personnel involved were very professional with outstanding communication providing superior customer service. The Flooring Specialist listened to our needs, offered helpful recommendations, and surpassed our expectations. The new flooring cost less than expected, was installed on our time schedule, and very professionally accomplished. The installation team was on time and stayed extra to finish the job so they would finish ahead of schedule. The installation was flawless and the installation team ensured everything was done to our satisfaction. I also received follow-up communications throughout the process and after the installation from the Regional Manager to make sure everything was to our satisfaction, which is above and beyond any expectations. The flooring product and appearance is outstanding. I received a gift card for my time in posting this honest review.

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Arnie G

They were fast, quiet, and appeared to know their job well. Honestly it is hard when they do not speak English well or depend on each other for translation. Again they did their job well. Lastly when they did there job they needed to remove part of the wooden running board to the door and it is a drop / additional height for the wheelchair . I do wish they consulted on removal.

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clp

The Sales man was honest and polite. They guys who installed showed up on time and cleaned up after. The carpet is great quality for a great price. We are very happy.

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Jennifer Callahan

From the Sales person to the Installer's, then to Customer Service, top of the line experience. Would highly recommend..

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John Sherman

I recently had a fantastic experience with National Floors Direct, specifically regarding order number MD15203, while updating the flooring in my second home. I was particularly impressed with the sales manager’s availability; he personally guided me through the selection process to ensure I chose the right upscale carpet and padding for my needs. Thanks to his expertise, I settled on a high-quality Triexta carpet and an upgraded rug pad, both of which feel incredibly luxurious. The installation team was professional and efficient, taking great care not to scuff my newly painted walls and leaving the space spotless after a thorough vacuuming. I received a gift card for my time in posting this honest review, and I can sincerely say the fair pricing and quality of service were top-notch. My home looks much richer and cleaner now, and I would recommend their services to my family and friends in a heartbeat.

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Jason Walpert

National Floors Direct was amazing!!! The level of professionalism and customer focused service is unmatched. From the initial consultation to the installation. Everything was exactly as communicated. We look forward to enjoying our carpeting for years to come!

I received a gift card for my time in posting this honest review.

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Phillip Barker